First of all, THANK YOU so much for shopping with us! We know this is a difficult time for everyone, so your support is appreciated! We want you to love your purchase, so we will be accepting returns for STORE CREDIT ONLY.
CHRISTMAS PAJAMAS ARE FINAL SALE.
All purchases (excluding sale items, hats, holiday pajamas and bodysuits, which are all FINAL SALE) are eligible for STORE CREDIT. Items MUST have tags attached and have no signs of wear or damage. Items must be sent back (postmarked) within 14 days of receipt of the item. If an item does not have tags, looks worn, or is over the 14 day window, we cannot accept the return. Customer is responsible for cost of shipping back an item. We ask that you please email us right away (firstname.lastname@example.org) or DM us on instagram (@shopatouchofjane) when you decide you do not like an item so that we can tell you how to go about sending back. Once we receive your items and inspect them for no signs of wear/damage we will issue a store credit to you. This will be subject to change as we take things day by day surrounding the current events in the world. Please let us know if you have any questions!
In store return policy:
All items can be returned for STORE CREDIT ONLY within 14 days of purchase. Items must have tags attached and be unworn.
Online Return Policy:
Here at A Touch of Jane we are so thankful for all of our customers and their business. We want you to be 100% satisfied with your purchase.
We offer STORE CREDIT (minus shipping) for eligible items (see exceptions below) within 10 days of receipt of the items. Your item(s) must be unused and in the same condition that you received them. All tags must be attached.
Items not eligible for returns include: hats, jewelry, purses, and all sale items.
Items being returned must be postmarked within 10 days of receipt of the item. Customer is responsible for paying for shipping back. Please enclose original packing slip.
We recommend a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please ship all returns to:
A Touch of Jane
25612 Crown Valley Pwky Suite L2
Ladera Ranch, CA 92694
Please allow 1-2 business days for us to process the return and 3-5 business days to receive the store credit.
If you receive the wrong item or an item was sent to you damaged please send an email to email@example.com within 3 days of receipt of your package. In the email please describe the problem and send pictures, if applicable.